IT Support Analyst

  • Dell,
  • Berwyn, PA
Analysis, Analyst, Customer Service, Hardware, HTTP, Management, Materials, Networks, PC, Peripherals, Project, Project Management
Full Time, See Job Description
Competitive
Telecommuting not available Travel not required

Job Description






IT Support Analyst - 17000RP1






Technical Support Analyst




Our Technical Support Analyst provides technical support and training to personal computer and PC network users. Assists users in solving problems using available hardware and software tools. Also supports, installs, and maintains personal computers, local area networks, operating systems, software, and related IT sanctioned peripherals. Responsible for installation and maintenance of moderately complex hardware/software systems and supporting larger user groups.




Role Responsibilities




-Installs and supports Corporate OS on systems




- Assist internal customers with data migrations with focus on end to end ownership for customer satisfaction




-Assist with new system setup throughout the Dell Campus as required




-Addresses and resolves hardware, software and customer issues




- Provides positive customer experience with each customer interaction




- Works under general direction, seeks assistance as needed. Works with team to support achievement of internal and/or external customer commitments




- Adjusts to multiple demands and shifting priorities




- Assists with maintenance and support of IT infrastructure as needed






Qualifications


Requirements




-3+ years of relevant experience or equivalent combination of education and work experience / High school diploma or equivalent required


- Experience installing and configuring both hardware and basic desktop software


- Experience performing analytical and technical tasks on PC systems


- Frequently develops new or improves existing processes for supporting systems, escalations, engagement and project management (currently using OPAS ticketing system)


- Strong troubleshooting skills


- Strong customer service and communication skills


- Good understanding of the fundamentals of network and desktop administration, installations, upgrades, techniques, tools, materials, and equipment


- Strong customer service skills required due to heavy interaction with internal and external clients


- Ability to lift 30 lbs frequently to maintain lab inventory and excess system returns on a daily basis








"LI Priority"


"DCAM1"


Dell is an Equal Opportunity Employer. To learn more about our commitment to Diversity & Inclusion, visit: Equal Employment Opportunity Policy Statement




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Job IT Technical Analysis


Primary Location North America-US-PA-Berwyn






Shift Day Job


Job Level Individual Contributor




Organization Information Technology

Posted By

One Dell Way Round Rock, TX, 78682

Dice Id : delliirc
Position Id : 17000RP1
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