Software Development - Technical Community Manager

  • Dell,
  • Berwyn, PA
Content Management, CSS, Developer, Development, Excel, Graphics, HTML, HTTP, Manager, Management, UX
Full Time, See Job Description
Telecommuting not available Travel required to 15%.

Job Description

Software Development - Technical Community Manager - 17000SGM

As a market andtechnology leader in integration platform as a service (iPaaS), Dell Boomi isone of the hottest tech companies in the SaaS/Cloud industry, named a Leaderfor the third year in a row in the Gartner Enterprise iPaaS Magic Quadrant. Ouraward-winning, patented technology is transforming the world of integration bymaking enterprise-class integration technology accessible and affordable tocompanies of all sizes. Learn more at

Dell Boomi is seeking adriven individual obsessed with customer success to lead our online and offlinecustomer and partner communities. The community manager will interact directlywith customers, partners, and internal teams across the organization to deliverprograms and content that increase engagement and drive the success of allusers of the Dell Boomi’s products. This individual must be able to excel at awide range of responsibilities, from strategy and governance to programexecution; from customer and product evangelism to content management; fromsite design and administration to event coordination.

The community manager isa challenging role but has the unique and profound ability to shape the culturebetween Dell Boomi and its customers.

Role Responsibilities

  • Help define and execute the strategy for building a robust and active developer community

  • Evangelize our technologies via interactions with the developer community; help the developers envision their ability to build forward thinking integrations

  • Be the face and voice of the Dell Boomi Community, both online and in-person with customers and partners

  • Plan and facilitate community programs that trigger member engagement, including both virtual and physical events (e.g. user groups)

  • Collaborate with internal teams across the organization to develop content and increase participation

  • Market and evangelize the community both externally and internally

  • Develop and manage an editorial calendar

  • Author, curate, manage and share content of interest to members including knowledge articles, blogs, newsletters, and videos

  • Community platform configuration and administration including site hierarchy and content taxonomy

  • Develop and enforce community guidelines, policies, and best practices

  • Lead by example in promoting an open, positive and active customer community

  • Monitor and moderate community threads to promote constructive discussions

  • Make onboarding easier which is a critical part in the cycle of getting users’ attention and making sure they have a pleasant overall experience

  • Gather and analyze data from the community to create insights about future content, activities, and overall direction of the community





    • Be obsessed with customer success

    • Be a passionate advocate for Dell Boomi products and its customers

    • Must be hands-on and self-driven

    • Excellent written and verbal communication skills

    • Adept at communicating and interacting with customers via open online channels

    • Methodical and organized; able to manage multiple opportunities, projects and priorities concurrently

    • Talented at explaining complex topics clearly and concisely, and effective at providing practical guidance

    • Basic UI/UX design knowledge, including basic HTML, CSS, and graphics skills

    • Ability to travel up to 15%

    Preferred Experience

    • 3+ years experience managing an online technical community or equivalent

    • Experience with Jive-X community platform

    • Working knowledge of modern web technologies and cloud computing

    • End user gamification strategies

      Dell is an Equal Opportunity Employer. To learn more about our commitment to Diversity & Inclusion, visit: Equal Employment Opportunity Policy Statement

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      Job Enterprise Tech Support

      Primary Location North America-US-PA-Berwyn

      Shift Day Job

      Organization Boomi

      Posted By

      One Dell Way Round Rock, TX, 78682

      Dice Id : delliirc
      Position Id : 17000SGM
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